Refund & Cancellation Policy

This policy applies to all Cheerbrandz and Dancebrandz events produced by Cheer & Dance Brands Limited. It restates the refund terms in our Terms & Conditions and does not replace them.

Competition entry fees

Competition entry fees are non-refundable.

To secure entry, fees are due 30 days prior to the event. If payment has not been received, teams will not be permitted to compete and will be withdrawn from the running order.

All payments must be made directly to Cheerbrandz. Payments made to a third party are not accepted as payment unless that third party has paid Cheerbrandz directly.

Changes to an entry after your invoice has been generated, such as a division change or a team withdrawal, must be requested by email to admin@cheerbrandz.com. A withdrawal does not entitle you to a refund.

Tours and travel packages

All cancellations must be made in writing to Cheerbrandz. We cannot accept cancellations by phone.

No refunds are given for any used portion of a tour package or product. Tour products are non-transferable.

Where transport is offered by Cheerbrandz it is a complimentary service provided as part of an overall package. No refund is given for missed transport or non-use of that service.

Spectator tickets

Spectator tickets are sold through the venue's ticketing provider. Refunds, exchanges and wrong-day purchases are handled by that provider under its own terms.

Event cancellation or change by Cheerbrandz

If we are delayed in or prevented from running an event by an event outside our control, including terrorism or pandemic, this is not a breach on our part and does not give rise to a claim for damages. Our obligations are suspended while that event continues. See clause 11 of our Terms & Conditions.

Questions

Email events@cheerbrandz.com or phone +64 9 444 5597.

Last updated: 29 September 2026